This Know Your Customer Policy explains how identity and account information may be collected, reviewed and updated. It also describes the checks used to support fraud prevention, account security, anti-money laundering and counter-terrorist financing procedures.
By registering, submitting documents or using the platform, you agree to the procedures described in this Policy.
KYC procedures may be used to:
Verification may be required before certain account features become available. Additional checks may also take place while an account remains active.
This Policy applies to individuals and organisations that:
Requirements may vary according to the customer type, country of residence, account activity, payment method and information identified during the review.
Individual customers may be asked to provide:
Information entered during registration should match the documents submitted for verification.
Business customers may be asked to provide:
Checks may cover both the organisation and the people who own, control or represent it.
Accepted documents may include:
The document should be valid, readable and show the holder’s name, photograph, date of birth and document details.
Accepted documents may include:
The document may need to have been issued within a recent period. The name and address should match the details provided during registration.
Further information may be requested, including:
Submitting documents does not automatically mean that verification has been completed.
You provide the requested personal or business details during registration.
Identity and supporting documents are submitted through the available verification channel.
The information may be checked for validity, readability, authenticity and consistency with the account details.
Customer details may be checked against relevant sanctions, politically exposed person and financial crime databases.
More information may be required when documents are expired, unclear, incomplete or inconsistent.
An account may be approved, limited, declined or placed under further review depending on the information available.
Processing times vary. Reviews may take longer when manual checks or additional documents are required.
A politically exposed person, or PEP, is someone who holds or has held a prominent public position. The definition may also include certain family members and close associates.
PEP status does not automatically prevent account registration. It may lead to:
These checks may also apply after a person’s public role has ended.
More detailed checks may be applied when an account or transaction presents a higher level of risk.
This may include situations involving:
Additional due diligence may continue while the account remains active.
KYC checks may continue after an account has been opened.
Account reviews may consider:
Customers may be asked to update documents or explain account activity at any time.
Funding activity may be subject to identity, ownership and compliance checks.
The platform may require that:
These checks are intended to reduce unauthorised transactions and payment misuse.
An account may be limited, suspended or closed when:
Restrictions may affect deposits, withdrawals, trading access or account administration.
Where required or permitted by law, relevant activity may be reported to the appropriate authority.
Customers are responsible for:
False information or attempts to avoid verification may result in account restrictions or closure.
KYC information is handled in line with the applicable Privacy Policy and data-protection requirements.
Measures may include:
Approved third-party providers may be used to support identity checks, document verification, screening or fraud prevention.
KYC information is not collected for unrelated marketing purposes.
Verification documents, account information and compliance records may be retained after an account is closed.
Retention may be required for legal, regulatory, security, fraud prevention or dispute-resolution purposes. The retention period can vary according to the record type and applicable requirements.
This Policy may be updated when:
The current version will be published on this page.
Questions about verification, requested documents or the status of a KYC review can be sent to:
Email: support@icx-globalmail.com
Use the email address connected to your account when contacting support. Do not send passwords, authentication codes, private keys or complete payment-card details.
By registering, submitting documents or continuing to use the platform, you confirm that:
