Share a brief description of your question or account issue. Never send passwords, verification codes or private keys.
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Explore clear guidance on the topics traders ask about most often.
Include a clear description of the issue, when it occurred and any relevant transaction or reference numbers. Screenshots may help, but sensitive login or payment information should be hidden.
Support is available throughout the trading week. Response times depend on request volume, the nature of the enquiry and whether further account checks are needed.
ICX Global support can explain platform features, account procedures and available tools. It does not provide personal investment advice, trading recommendations or guaranteed market outcomes.
Use the available password recovery process and check that you are accessing the official ICX Global website. Contact support promptly when you notice an unfamiliar login or an unexpected change to your account details.
Stop interacting with the suspicious message or website, secure your email and change your password. Contact ICX Global through an official support channel and provide the relevant details.
Additional reviews may be needed to confirm identity, payment ownership or account information. Processing can take longer when submitted details are incomplete or require further checks.
