This Privacy Policy explains what personal information may be collected when you visit the website, register an account or use platform services. It also explains how that information may be used, shared, stored and protected.
This Privacy Policy applies when you interact with:
It does not apply to external websites or services operated by third parties.
The information collected depends on how you use the website and platform.
You may provide information such as:
Additional information may be requested to complete verification, review account activity or meet legal and compliance requirements.
When you visit the website or use the platform, certain technical information may be collected automatically, including:
This information may be used to operate the services, review performance and identify technical or security issues.
Personal information may be used to:
Marketing communications may be sent when you have agreed to receive them or where otherwise permitted by applicable law.
Information submitted during identity verification may be used to:
Approved verification and screening providers may process information on behalf of the platform.
Further documents or information may be requested when an account or transaction requires additional review.
Deposits and withdrawals may be processed through banks, card companies or other payment providers.
Information received in connection with a payment may include:
Complete payment-card or banking credentials may be collected and processed directly by the relevant payment provider rather than stored by the platform.
Payment information may also be used to confirm ownership, investigate transaction issues and prevent unauthorised activity.
Where applicable, personal information may be processed for the following reasons.
Information may be required to register an account, provide platform access, process transactions and respond to requests.
Information may be processed or retained to meet identity verification, financial crime, fraud prevention, recordkeeping and other legal obligations.
Information may be used to operate and improve the website, protect accounts, review activity, prevent misuse and maintain service quality.
These interests are considered alongside your privacy rights.
Consent may be used for optional cookies, marketing communications or other activities where permission is required.
You may withdraw consent at any time. This will not affect processing completed before consent was withdrawn.
Personal information is not sold to advertisers.
It may be shared where necessary with the following parties.
Approved service providers may assist with:
These providers may only process information for agreed purposes and according to their contractual obligations.
Information may be disclosed when required by law, regulation, court order or a valid request from a regulator, law enforcement agency or other authorised body.
Information may also be shared where necessary to protect legal rights, investigate fraud or respond to a security incident.
Information may be transferred as part of a merger, acquisition, restructuring, financing arrangement or sale of business assets.
Any new owner or operator will remain responsible for handling personal information under applicable privacy requirements.
Personal information may be stored or processed outside your country of residence.
This may occur when service providers, support teams or technology systems operate internationally.
Where required, contractual, technical or legal safeguards may be applied to protect information transferred between countries.
Personal information is retained only for as long as needed to:
Certain account, payment and verification records may be kept after an account is closed.
When information is no longer required, it may be deleted, anonymised or securely archived.
Depending on your location, you may have the right to:
Some requests may be limited where information must be retained for legal, security, fraud prevention or compliance purposes.
Identity verification may be required before a privacy request can be completed.
You may receive product news, market updates or promotional communications when you have agreed to receive them or where permitted by law.
You can change your marketing preferences by:
Account, security, verification and transaction messages may still be sent because they relate to the operation of your account.
Cookies and related technologies may be used to:
You can manage cookies through your browser settings or the available cookie controls.
Disabling necessary cookies may affect login access and the operation of certain features.
Technical and organisational measures may be used to protect personal information against:
These measures may include encryption, access restrictions, account monitoring, protected storage and internal handling procedures.
No website or online system can remove every security risk. Users remain responsible for protecting their passwords, email accounts and devices.
The website may contain links to payment providers, market-data services, trading resources or other third-party websites.
These parties operate under their own privacy policies. Their collection, use and protection of personal information are outside the control of this website.
Review the privacy policy of an external service before submitting personal information.
The website and services are not intended for anyone under 18 years of age.
Personal information is not knowingly collected from children. When such information is identified, steps may be taken to delete it, subject to applicable legal requirements.
This Privacy Policy may be updated when:
The latest version will be published on this page with a revised effective date.
Questions, requests or concerns about this Privacy Policy can be sent to:
Email: support@icx-globalmail.com
When submitting a privacy request, provide enough information to identify the relevant account or communication. Do not include passwords, authentication codes, private keys or complete payment-card details.
Privacy requests will be reviewed within the timeframe required by applicable law.
